At Mendini By Cecilio®, we respect the privacy of our customers and website visitors. This policy outlines how we collect, use, and protect personal information.
What Information We Collect
We collect both personal and non-personal data from you to improve your shopping experience.
Personal information includes:
- Contact details – name, email, phone number, physical address
- Payment information – credit card number, expiration date, CVV code
- Order information – items purchased, date ordered, shipping and billing address
- Communications – chats, calls, emails with our customer service team
Non-personal information includes:
- Browser information – IP address, browser type, operating system
- Site activity – pages visited, items viewed, searches conducted
- Demographic info – age, gender, location, preferences
- Marketing info – email open rates, click rates on links
How We Get Information
Mendini By Cecilio® collects information in three primary ways:
- You give it to us directly when creating an account, checking out, contacting us.
- We collect it automatically through cookies, web beacons, pixels, and similar technologies as you use our site.
- We obtain it from third party sources like marketing partners or publicly available records.
We never sell your personal information to any third parties. The only entities who access your information are trusted service providers like our payment processor, email servicer, and shipping partners.
Why We Collect Information
Mendini By Cecilio® uses your information for several important purposes:
- Fulfill orders – Provide products and services you request and communicate status
- Customer service – Assist with any issues and respond to inquiries
- Marketing – Provide special offers, promotions, surveys to improve your experience
- Analytics – Analyze site usage, purchases, and trends to optimize
- Legal compliance – Comply with applicable laws and regulations
- Security – Detect and prevent fraud, theft, harassment, and other harm
We only process your information when we have a valid legal basis to do so, including:
- Contract – To fulfill orders and provide services at your request
- Consent – Where you expressly give us permission to contact you
- Legitimate interests – To optimize our business and customer experience
- Legal obligation – To comply with the law
You have the right to opt out of marketing communications at any time. Simply use the unsubscribe link or contact us.
How Long We Keep Information
Mendini By Cecilio® retains personal data only as long as necessary to fulfill the purposes outlined in this policy, unless longer retention is required by law. For example:
- Account information is kept until you close your account
- Order details are retained for 7 years for accounting purposes
- Marketing opt-ins are kept until you unsubscribe
How We Protect Information
We implement administrative, technical, and physical safeguards to help prevent unauthorized access, use, or disclosure of your personal information. This includes:
- Encryption of sensitive customer data
- Access controls for databases
- Staff privacy and security training
- Secure server environment
- Regular patch, update, audit protocols
While we strive to protect your information, no security measures are 100% secure, and we cannot guarantee elimination of all risks. We will promptly notify you of any breach involving personal data about you.
Information We Share
Mendini By Cecilio® does not sell, rent, or trade your personal information with any third parties. We only disclose data to service providers as required to fulfill core site functions, including:
- Payment processor – Securely handles credit card transactions
- Shipping carrier – Delivers physical products
- Email provider – Sends transactional and marketing emails
- Chat provider – Facilitates real-time customer service chats
- Analytics partners – Provides anonymous usage statistics
These partners only receive the minimum data required to perform their services and are prohibited from using it for other purposes. All partners must maintain adequate security protections and are contractually obligated to keep your data confidential.
Other scenarios where we may share information include:
- Complying with legal requirements like subpoenas, court orders, or other government requests
- Enforcing our Terms of Service, including investigating fraud and abuse
- As part of a merger, acquisition, bankruptcy, or other transaction involving a transfer of business assets
Your Data Rights
At Mendini By Cecilio®, we believe you should be in full control of your personal data. You have the right to:
- Access – Request a copy of data we hold about you
- Rectify – Fix any incorrect or incomplete information
- Erase – Request deletion of certain personal information
- Transfer – Port your data to another controller
- Object – Oppose processing based on legitimate interests
- Restrict – Ask to limit how we process your data
To make a request, please contact our privacy team via email or phone. We will respond within 30 days unless the request is complex. You will need to verify your identity before we fulfill any requests related to your personal data.
Cookies and Tracking
Mendini By Cecilio® uses first-party and third-party cookies on our website. Cookies are small files that help store preferences and enable core site functionality.
We use the following types of cookies:
- Strictly necessary – Required for basic site functions like shopping cart and checkout.
- Performance – Collect anonymous usage data to optimize site performance.
- Functionality – Enhance the user experience by remembering settings and preferences.
- Marketing – Used by advertising partners to personalize ads you see on and off our site.
You can manage cookie preferences through your browser settings and our Cookie Consent Tool. Opting out of cookies may impact your ability to access all our site features.
We also use web beacons, pixels, and other tracking technologies to support analytics and marketing efforts. These are primarily supplied by third-party ad networks.
Third Party Sites
Please note this Privacy Policy only applies to mendini-by-cecilio.com. We are not responsible for the content or practices of any third party websites or apps that may link to our site or be referenced on our site. You should review the privacy policy of any third party site you interact with or provide information to.
Children’s Privacy
Our website is a general audience site not directed at children under 18. We do not knowingly collect personal data from children. If you suspect we have collected information of a minor without consent, please contact us so we can promptly delete this data.
International Data Transfers
Mendini By Cecilio® operates as a global business. By using our site or providing your information, you expressly consent to the transfer of your data across international borders as required for core business functions and legal compliance.
Changes to This Policy
We may occasionally update this Privacy Policy to reflect changes in data practices or compliance requirements. We will post any changes here and encourage you to periodically review this page for the latest version. Contact us if you have any questions about updates made.
How to Contact Us
If you have any questions or concerns about this Privacy Policy or use of your personal data, please contact our Privacy Team at [email protected] or 1-800-000-0000. We will promptly address any issues.
Thank you again for choosing Mendini By Cecilio®! Our customers’ privacy is enormously important to us, and we appreciate you placing your trust in our brand.